Shipping Policy

Shipping Information

SafePetCo
E-Mail: support@safepetco.com

At SafePetCo, we are delighted to offer FREE shipping on all orders!

Order Processing Times:
Please allow 1-3 business days for us to process and dispatch your order once it is placed. An order is considered dispatched once it is handed over to our shipping carrier and is in transit to your designated address. During peak periods and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times:
The estimated delivery time depends on transit after dispatch and varies by location. Please refer to the estimated shipping times for your country:

🌍 Worldwide: 7-12 business days

Please note that shipping carriers may experience delays during peak times and holidays, and international orders may encounter unexpected customs delays, extending the delivery timeframe beyond what is listed above.

Order Changes and Accurate Shipping Details:
Customers are responsible for ensuring accurate shipping details at checkout. Incomplete or inaccurate information may result in processing delays or order cancellation. If our system detects an address issue, our customer support team will email you within 3 business days of placing your order to verify details. Failure to respond may lead to order cancellation.

To correct shipping details, please email us at support@safepetco.com within 24 hours of placing your order. While we will make every effort to accommodate changes, we cannot guarantee modifications after this timeframe.

Delayed Delivery:
While we aim to dispatch orders promptly, delays may occur due to circumstances beyond our control. This includes courier delays due to weather, transportation disruptions, or unforeseen operational issues. We will notify you promptly of any delays affecting your order.

Lost or Stolen Packages:
Once your package is handed over to our courier partners, SafePetCo relinquishes responsibility. If your package is lost or stolen, please contact us at support@safepetco.com for assistance. We will initiate a claim with the courier on your behalf and provide updates throughout the process. Please note that resolution may involve filing a claim directly with the courier.

Shipping Policy Changes:
SafePetCo reserves the right to modify this Shipping Policy without prior notice. Customers are encouraged to review the latest version before purchasing. By purchasing and using SafePetCo products, customers agree to this Shipping Policy and any subsequent revisions.

For any questions or concerns regarding our Shipping Policy, please contact us. We're here to help!

ENTER TRACKING NUMBER BELOW

Please enter you tracking number below. if your tracking number doesn't work feel free to contact us at support@safepetco.com